Service Enhancement Alert – Real-time IT Service Scheduling

Service Enhancement Alert – Real-time IT Service Scheduling

We’re committed to optimizing our service delivery and we’ve recently implemented a huge time saver that affects all of our clients.

When working with our team, you may notice a “Choose a time” link emailed to you. This link empowers you to find and book the time that works for you.

Options are displayed based on our team’s real-time availability, confirmed with automatic calendar invites, and followed up with non-invasive reminders.

Below is an example email showing the choose a time link.

You’ll be taken to a page that looks like the following.

From here you’ll select a time, enter the best phone number to reach you, and confirm your selection. You’ll be sent a calendar invite automatically.

On our end, our ticketing system will automatically place the ticket in a Schedule status and alert the appropriate Service Desk Technician. 

We’ve been using this system over the last 60 days and have had amazing feedback on it. 

Please reach out to us if you have any questions.

P.S. If you’re a client and want us to send a Scheduler Link off the bat, please add that to your request and our dispatcher will hook it up!

If you are interested in receiving a quote for services or would like to speak to a PK Tech representative for any reason, you can contact us here.

For coronavirus support and resources, visit our COVID-19 resource page here

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