How to Maximize On-Site IT Services

 

Looking to get the best on-site service out of an IT company? Frustrated with past experiences and looking for a better experience moving forward?  This two part blog series is for you. 

Let’s start with our first blog in this series: How to Get the Best Service Out of an IT Help Desk.

5 Things to Review Regarding Your IT Company

Reviewing your IT company is no different than reviewing your business processes to determine inefficiencies and room for improvement. Reviewing your IT company ensures you are receiving the IT support your business needs to be successful. Use these 5 questions as a starting point for reviewing your current IT company: 
1. Is your IT company’s headquarters local to your company headquarters?
On-site support is a huge benefit when working with an outsourced provider.

Home vs. Business-Class Computers. Why Does It Matter?

What’s the difference between your home and business class computer? Should they be the same? Different? And the most important question: why does it matter? 

We get these questions all the time. Can I use the same computer at home and at work? What are the risks versus the benefits? 
Let’s first break down the difference between a “home” computer and a “business-class” computer (other than the obvious: one is at home, one is at work).
Business-class computers will come with business versions of the Windows Operating system, 3-5 year warranties (typically), and overall build quality will be focused on longevity and durability.

Your Business Has Shadow IT. Here’s What To Do About It.

Shadow IT. Have you heard this term? If you’re a business owner and are not aware of Shadow IT, we’d like to be the first to explain what it is, what to be aware of, and how PK Tech can help you manage it. Time to take it out of the shadows (pun intended).
What is Shadow IT?
Shadow IT is a term that refers to Information Technology (IT) applications and infrastructure that are managed and utilized without the knowledge of the business’s IT department.